Best Customer Service Products

...messages that take place in a chat window often displayed on a website or through a mobile app. Chat can be used for a limited purpose or a broad set of use cases that is extensible over time to accommodate any number of topics and can easily scale based on a consumer’s needs.

Text messaging can be used for a limited purpose or a broad set of use cases that is extensible over time to accommodate any number of topics and can easily scale based on a consumer’s needs.

...that can be in the form of phone calls or through other voice assistant devices (e.g. Amazon Alexa, Google Home). Voice can be used for a limited purpose or a broad set of use cases that is extensible over time to accommodate any number of topics and can easily scale based on a consumer’s needs.

These tools create a convenient on-ramp to improve new patient volume, acquisition, utilization, and experience. Finding a provider and scheduling an appointment is often the first interaction patients will have with a health system. While many health systems use scheduling capabilities within their EHR, this misses the opportunity to meet consumer expectations for online access and convenience.

Whether the focus is on acquisition or reducing no shows and increasing convenience, scheduling is central. Technology solutions range from a notification queue for the health system to call and confirm the appointment to full integration that allows patients to schedule on mobile and take advantage of open slots in real-time (load balance, cut wait times).