**Provider Search** _“...find me a dentist in Milwaukee”_ _“Okay, the top dentists in Milwaukee are Dr. X and Dr. Y...”_ utilizing data on the National Provider Database, we are able to maintain information on provider By operation locations, insurance affiliations, and experience. By structuring this public data, we are able to have users efficiently search for providers based on their own personal needs. We will always showcase provider information, even if that provider is not a Talktor subscriber. However, we will always showcase our subscribers first to allow for quick scheduling. If a user wants to contact a provider that is not a subscriber, we will provide the phone number for the office if the information is available. **Appointment Scheduling** _“Schedule an appointment with my regular physician for Wednesday at Noon.”_ _“Sure! Wednesday at Noon is available for your appointment. Would you like me to add this to your calendar?”_ _“Yes.”_ When a user makes a request to see a specialist, we will filter through our database to match that user with a specialist that accepts their insurance and operates near their location; even if the provider is not a subscriber. However, if the practice is subscribed with Talktor, it will be on top of the listings to book, adding marketability and patient activity to our clients. If an appointment is not available, we can make suggestions based on time-slot availability OR send a notification to the receptionist that includes your contact information. This way, we always have a solution for moving patient forward. **Patient Acquisition** By integrating with Redox Engine, we are able quickly integrate with 98% of all EHR systems within the United States. Redox will structure our JSON and iCAL requests to fit the required formats of whichever EHR system we are working with. This means that we are able to easily add and edit calendar segments without the interference of a receptionist or call-center employee.

AvaamoPX

AvaamoPX is an intelligent virtual assistant and Conversational IVR solution that provides immediate, personalized assistance to patients for a 5x increase in capacity and a 86% reduction in live agent calls for hospitals.

Seemless Integration

AvaamoPX has pre-built integrations to seamlessly plug into your EHR, healthcare applications, or contact center — no developer time needed.

Personalized Interactions

Our Intelligent Virtual Assistants offer human-like patient engagement with personalized assistance throughout the patient journey.

Multilingual Support

Automatic, bi-directional language detection and translation supporting 114 languages and dialects

Omnichannel Engagement

Request, schedule, confirm, or input across across voice & chat mediums both in synchronous or asynchronous communication modes.

Outbound AI

Reach 1000’s of your customers in minutes. Create and manage outreach campaigns to improve CSAT, whether it’s a medication reminder, vaccination appointment, or patient pre-registration.

Multi-modal Interactions

Close the gaps in the patient journey with automated patient outreach. Avaamo’s outbound AI reaches patients where they are, on the channel they prefer (Web, Mobile, Phone, SMS, Email).

Dynamic, contextual patient journeys

With Avaamo’s outbound AI the real-time context travels along with the patient — no matter where the conversation begins or ends across channels – eliminating any disjointed conversations.

Bi-directional conversations

Add the flexibility of bi-directional discussions giving users the freedom to complete action steps on the call or request for a callback.

Tailored voice profiles

Select from one of our pre-built voice profiles or create your own custom voice profile. Configure cadence, tone, and accent for a human like experience.

Multiple languages supported

Automatic, bi-directional language detection and translation supporting 114 languages and dialects.

Intelligent agent handover

AI-powered sentiment and intent engine detects patient’s needs and requests and can route a call to the correct agent.

• Duke Health
• Johns Hopkins Medicine
• Mount Sinai Health System
• NYU Langone Health
• Prime Healthcare
• Saint Luke's Health System (KS/MO)
• UCHealth
• Yale New Haven Health