It may seem like every conversational AI vendor is saying the same thing these days. SoundHound’s Amelia Conversational AI Platform stands out as the most trusted among healthcare organizations because:

• Our proprietary voice AI with our best-in-class conversational and generative AI capabilities powers secure, omnichannel, natural-language AI agents for patient-facing, member-facing, and employee-facing use cases. 
• Our AI agents integrate with EHRs like Epic and Cerner, as well as CCaaS platforms, to fully automate personalized, end-to-end resolutions for patients, members, and employees.
• Our platform is currently in production with some of the largest health systems in the United States and conducts thousands of concurrent interactions every day.

With our Amelia Platform, leading health systems experience:

• ~$4M saved annually on 1 million inbound patient calls
• 4.4/5 patient satisfaction scores from AI agent interactions
• <1 minute average time-to-resolution for employee help desk requests

We believe every brand should have a voice and every person should be able to interact naturally with the products around them—by simply talking.

SoundHound’s independent voice AI platform connects people to brands through customized conversational experiences that voice-enable products, services, and apps while giving companies access to their valuable data and analytics for greater control and brand ownership of the customer experience.

The only evidence-based, explainable AI triage built on gold-standard clinical protocols trusted by every major health system.

Clearstep identifies the safest, most appropriate next step and routes patients directly into bookable care, based on real-time system capacity, eligibility, provider preferences, hours, distance, insurance rules, and more.

Why Clearstep is Chosen:

• Reduces unnecessary ED/urgent volume by 40–70%
• Lowers clinical risk with transparent, guideline-aligned logic
• Eliminates friction by accelerating time-to-right-care
• Aligns patients to your care pathways, not generic recommendations
• Most academically validated + widely deployed triage AI (2024 & 2025 NPJ Digital Medicine)

Solves: cost-efficient 24/7 patient access + support, inappropriate utilization, long waits, siloed triage tools, outdated decision trees.

Clearstep is the most widely implemented agentic AI platform for patient access and capacity optimization in U.S. health systems. Built on Dr. Barton Schmitt’s nationally trusted clinical triage protocols, Clearstep delivers >95% accuracy, transparent and explainable decisioning, and the strongest clinical rigor of any AI-powered triage or navigation solution on the market.

Clearstep partners with leading health systems—including HCA Healthcare, Ochsner Health, Mount Sinai Health System, Novant Health, Tufts Medicine, and Baylor Scott & White—to solve their most urgent access and operations challenges: misrouted care, overwhelmed call centers, fragmented digital entry points, and underused provider and facility capacity.

Through its Smart Care Routing™ platform, Clearstep removes the friction, waste, and variability that keep patients from reaching the right care and keep health systems from using their resources effectively.

By powering every digital and phone front door with AI agents that triage, navigate, schedule, intake, and support call center workflows, Clearstep delivers a seamless, guided patient experience—while unlocking millions in operational efficiency through smarter, data-driven utilization of clinical and facility capacity.

Our Conversational AI platform is:

• A voice-enabled platform for contact center transformation
• Omnichannel (voice, SMS, webchat, etc.)
• Fully interoperable with existing CCaaS technology
• Able to respond using answers generated from a health system's website content, as well as from pre-determined FAQs

Our Conversational AI platform:

• Communicates using human-like natural language
• Leverages our proprietary voice AI
• Is end-to-end fully interoperable with Epic and other EHR systems
• Is a universal platform for patient-facing, member-facing, and employee-facing use cases
• Scales to handle thousands of concurrent interactions
• Has financial stability from being part of the largest public conversational AI company

Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.

Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.