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Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Amelia
Amelia

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Categories

Solutions

Description

Product Description:

With Amelia, health systems provide patients with digital health services that are secure and industry compliant, from selecting doctors and scheduling appointments, through ongoing care management.

About Amelia:

Collaboration between humans and machines is the ultimate opportunity for today’s enterprise. Digital Colleagues and virtual engineers will revolutionize human experiences through the rapid delivery of personalized services.

No company is more prepared to lead the march toward a collaborative future than Amelia, the enterprise leader in Trusted AI.

Product Description:

Fabric's Engagement Suite offers an AI-powered virtual assistant that integrates with websites, patient portals, or mobile apps to help patients find the care and resources they need. The assistant integrates with the EMR and is available to patients 24/7. 

The Engagement Suite also offers AI-powered patient outreach for pre- and post-visit use cases. Patent messaging integrates with the EHR to log encounter notes and automatically flag cases and trigger escalation workflows. 

About Fabric:

Fabric is a health tech company that powers healthcare providers to move faster, work smarter, and deliver better care through its care enablement system. The system offers three solutions: In-Person Care Suite, Virtual Care Suite, and Engagement Suite. 

Leveraging conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating workflows for staff. Built by a team of physicians and clinical informaticists, Fabric protocols uphold excellence in care quality while offering omnichannel access for patients. The results enable clinicians to work 2-10 times faster (dependent on setting), decrease call center volume by 15%, and increase utilization of unfilled visit blocks. 

Some of Fabric’s customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Fabric is backed by Thrive Capital, GV (Google Ventures), Salesforce Ventures, Vast Ventures, BoxGroup, and Atento Capital.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Fabric's Engagement Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Patient interface with conversational ai that asks questions to identity disposition, gather clinical symptoms to aid in triage, and routes patients to the appropriate point of care.

Fabric reads and writes to the EMR to ensure up-to-date patient information is being used to identify, create, and update patient records.

Fabric complies with all patient privacy regulation and upholds security and compliance standards with our SOC2 Type II Certification.

Fabric's Engagement Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Patient interface with conversational ai that asks questions to identity disposition, gather clinical symptoms to aid in triage, and routes patients to the appropriate point of care.

Fabric is consistently updating the number of parameters are models are capable of understanding, and we continue to invest in our clinical teams and intelligence engine.

Fabric stays competitive with the latest advancements in AI, while meticulously testing medical relevance and adherence criteria across our products.

Use Cases

Description:

Health Systems & Providers

With Amelia, health systems provide patients with digital health services that are secure and industry compliant, from selecting doctors and scheduling appointments, through ongoing care management.

  • Intelligent IVR: Escalations, Call Routing and Triage
  • Find Locations, Doctors, and Services
  • Scheduling Management (Schedule, Reschedule, Cancel, Confirm, Recall)
  • Patient Outreach (Care Management, Care Gaps, PROs, Medication Adherence)
  • Intake and Pre-Registration
  • Patient Payments, Financial Assistance, Collections
  • Symptom Checker, Virtual Triage, Risk Assessments
  • Patient Surveys

Health Plans (Members)

Members utilize Amelia digital agents as trusted guides to doctors, dentists and pharmacies as they enroll in new health plans, determine coverage eligibility and benefits, update and expand coverage, and file and track claims.

  • Update Profile, PCP and Coverage Information
  • Replace ID Cards/Password Resets
  • Find a Provider, Dentist or Pharmacy
  • Coverage Benefits/Eligibility (Medical, Dental and Pharmacy)
  • Claims Inquiries and Explanations
  • Enrollment

Health Plans (Providers)

Health plans deploy Amelia digital agents as the first point-of-contact for members, offloading administrative tasks from employees while allowing members to quickly secure answers on coverage status, approvals and authorizations.

  • Approvals and Authorizations
  • Member Coverage Status and Inquiries
  • Provider Administrative Services
  • Bill Payment Status
Pediatric use cases:

None provided

Users:

Healthcare:

  • Aveanna Healthcare
  • Visionworks

Non-healthcare:

  • Asics
  • BNP Paribas
  • Fujitsu
  • Toyota Financial Services
Description:

FAQs, Symptom checking, Triage, Appointment Scheduling, Live chat, Clinic Search, Doctor Search, Patient portal assistance.

Pediatric use cases:

Fabric's symptom checker includes pediatric protocols and care routing.

Users:

Hospitals and health systems provide Fabric's engagement tools to their patients to help guide them to care and resources.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner

Hardware Compatibility:

Desktop

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized)

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Fabric's Virtual Care Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Using automated clinical symptom gathering, Loom generates clinical SOAP notes, treatment plans, visit summaries and more. When applied across 2,000+ unique diagnoses, Loom automates 99% of administrative burden for staff and makes clinicians 2-10x faster at providing care. Additionally, Loom offers clinical decision support to providers to uphold the highest levels of care quality. 

Additionally, Fabric's team of expert clinicians builds and maintains our clinical expert system and content in coordination with our Clinical Quality Advisory Council, a team of 14 practicing clinical executives from around the country. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

Differentiators vs Competitors:

Fabric's Virtual Care Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automated workflows for clinical and administrative staff. Using automated clinical symptom gathering, Loom generates clinical SOAP notes, treatment plans, visit summaries and more. When applied across 2,000+ unique diagnoses, Loom automates 99% of administrative burden for staff and makes clinicians 2-10x faster at providing care. Additionally, Loom offers clinical decision support to providers to uphold the highest levels of care quality. 

Additionally, Fabric's team of expert clinicians builds and maintains our clinical expert system and content in coordination with our Clinical Quality Advisory Council, a team of 14 practicing clinical executives from around the country. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

Keywords

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Company Details

Founded in 2009

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