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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Health equity
Keywords
Media
Company details
PreMedicus®  ER
PreMedicus® ER

0 review

Loyal Platform
Loyal Platform

0 review

Categories

Solutions

Description

Product Description:

PreMedicus® ER is a novel user-friendly patient facing mobile app for digitally guided self-diagnosis that accurately triages over 100 medical conditions. PreMedicus® ER delivers real-time hyper-personal triage advice with in-app 911 call capability, and GPS guidance to nearby pharmacies, physician offices, urgent care facilities or emergency departments as deemed appropriate by the Triage Engine. PreMedicus® ER can be integrated with telemedicine platforms and the digital front door of urgent care, ER and retail pharmacy facilities.

PreMedicus® ER initially collects and organizes patient responses to a carefully crafted health questionnaire to create a custom Health Report. The Health Report helps the patient understand their current health status and risks for future problems in easy to understand language.

In times of acute illness, the PreMedicus® ER app takes the patient through a brief targeted interview, and in under five minutes renders a reliable Preliminary Diagnosis and accurate Triage Decision using data from current symptoms and their personal health database. The PreMedicus® ER app delivers relevant health education and advice curated from world-class sources about the likely diagnoses, and then activates global GPS to guide the patient to the closest appropriate facility regardless of where in the world they are located. The patient can share their Illness Report with telemedicine or in-person health providers and family members.

We performed a real-world pilot study in a busy inner city academic hospital that cares for a predominantly disadvantaged population with high uninsured and Medicaid rates. We proved that our digital approach to Preliminary Diagnosis and Triage was as reliable as that of the ER physicians. The majority of adult patients regardless of age found the app easy to use, and expressed interest in using this tool. Our pilot study data is available upon request.

We are eager to partner with a hospital system or health insurer in a pilot study of this unique self-diagnosis, triage and health maintenance tool.

About PreMedicus® LLC:

PreMedicus® LLC is an Atlanta digital medicine startup founded by Pulmonary and Critical Care physician Dr. Tony Kimani. While in China with his Georgia Institute of Technology MBA class, he saw patients waiting long hours for ER care with advanced smartphones in hand. He was inspired to design and commercialize patient-friendly mobile apps for critical healthcare needs. We are pioneers in the emerging field of digital precision population health, which takes inputs from clinical medicine, public health, social determinants of health, wearables, natural language processing and AI to generate highly individualized disease prediction, prevention and early diagnosis. We are a portfolio company of the Advanced Technology Development Center at Georgia Institute of Technology.

In the post-pandemic era, the paradigm is rapidly shifting to favor digitally-enabled, patient-centered, inter-connected healthcare technologies that help clinicians safely deliver personalized, high quality, cost-effective and efficient care. PreMedicus® solves the need for rapid and accurate evaluation and disposition of a mixed population of worried well, sick and injured people contemplating ER care. By bringing order to the fear and confusion associated with acute illness, our digital assistants reduce the potential for medical errors from incorrect information, improve care quality and reduce ER congestion. We liberate and empower the patient-provider relationship by giving patients a voice in their healthcare, and freeing providers to be fully engaged by pre-organizing relevant clinical information. 

Our mobile applications (apps) work together to create value for major healthcare stakeholders by digitally streamlining critically important medical and business functions in the acute care setting. These digital tools engage patients in their own care, expedite virtual or in-person evaluation, increase workplace safety, optimize staff workflow, provide patient decision support, shorten reimbursement cycles and provide strategic data insights in the fast paced tele-medicine, urgent and emergency care environments.

Our customers are large employers, insurers, telemedicine providers, ACOs, hospital systems and government health departments seeking to safely manage urgent and emergency care while engaging patients in their own healthcare decision-making.

Product Description:

Loyal provides an end-to-end consumer health platform that integrates deeply with a health system’s core ecosystem, including your EHR and revenue cycle management system. It streamlines care, allows providers to transform operations and creates a unified patient engagement strategy for active, dormant, and untouched patients.

When the Loyal platform is fully implemented within your health system, we can touch every part of your patient’s journey – from researching care with the most appropriate provider, to scheduling appointments, and throughout post-care communication and follow-ups – all through connected digital touch points.

Understanding that every system has different needs, we offer a variety of solutions that can be outfitted to meet your care delivery model, depending on where your patient sits in their journey. Powering the system is our Enterprise OS, which consists of three core elements: Data management, which powers the front-end patient experience; a CRM platform that creates a 360-degree view of your patients and related communications supporting their care; and Insights, which is where machine learning comes into play. 

These elements help you understand your health system’s supply and capacity across the organization – from availability at every clinic to every provider location. Our platform also allows customers to apply machine learning algorithms on top of these data sets. This marries your patient’s need for the right care at the right time in their journey, with where your health system has the capacity. When this happens, your health system can operate at its highest capacity and your patients can receive the care they need. 

About Loyal:

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

Compatibility level

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Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

The PreMedicus® ER mobile app helps acutely ill or injured adults decide when and where to seek medical care by providing reliable preliminary diagnoses, trustworthy education, and accurate triage guidance with GPS directions to the most appropriate care setting. 

Pediatric use cases:

None provided

Users:

Adult patients with an iOS or Android mobile device (smart phone or tablet).

Description:

Attract

With a focus on patient attraction and meaningful engagement, Loyal’s platform provides digital solutions for your health system that sit at every stage of the patient journey. This end-to-end support helps ensure your providers, locations, and overall systems can maintain their reputation across first- and third-party sites.

Solutions

  • Reputation Management
  • Acquistion - HRAs

Access

As patient consumerism mounts, patients are often discouraged by systems that make accessing care more difficult. Whether a patient needs to identify and locate a provider, schedule an appointment, or simply ask a question, an integrated and easily accessible solution that meets them where they are is paramount to ensuring patients are getting the care they need, when they need it. 

Solutions

  • Care Search
  • Scheduling
  • AI Chat

Prepare

Preparing patients ahead of their appointment is key to reducing no-shows and improving both their experience and their outcomes. But no shows are inevitable if there aren’t processes in place to reach patients via preferred communication channels. Loyal’s platform not only helps identify the best channel for communication, but automates confirmations and rescheduling, while also increasing provider efficiencies to give back time to spend with patients directly.

Solutions

  • Appointment Reminders

Post Care

A patient’s relationship with their provider doesn’t – and shouldn’t – stop the moment they wrap up an appointment. Loyal’s solution helps to ensure a healthy recovery process with positive outcomes and continued communication throughout their care journey, especially if it involves acute-care needs. These communications can also help collect and analyze patient feedback for your organization.

Solutions

  • Care Follow Up
  • Referrals
  • Care Coordination

Retain

Loyal helps your health system continuously engage and communicate with patients throughout their entire lifetime of care, across every care setting. Loyal’s goal is to help your patients lead healthier lives and instill a sense of loyalty – meaning they will continue returning to you for their care. Understanding how patients engage with the healthcare system is necessary to remain competitive and create long-lasting relationships, which ultimately benefit your practice. 

Solutions

  • Campaigns

Enterprise OS

The Enterprise OS is a single source of truth for managing payer and provider information. The goal is to give your organization access to accurate, updated, quality data and insights through three main data elements that power all the solutions above.

  • Data Management
  • CRM
  • Insights

Pediatric use cases:

Platform

Users:
  • Healthcare Consumers and Patients
  • Marketers
  • Clinical Operations
  • Contact Center
  • IT

EHR Integrations

Integrations:

Pop health platform

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Would prefer not to disclose

Hardware Compatibility:

Mobile / Tablet (native app), Mobile / Tablet (web optimized)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Athenahealth, Allscripts

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

Differentiators

Differentiators vs EHR Functionality:
• Attracts new patients to your preferred networks. • Improves patient experience using predictably high quality digital interactions. • Delivers accurate and consistent digital triage decisions before and after ER arrival. • Creates opportunities for earlier intervention to reduce avoidable ER visits and admissions. • Provides essential clinical information to reduce provider workload.
Differentiators vs Competitors:
• Designed and tested in an IRB approved pilot study by academic physicians in an inner city high volume Emergency Department. • Digital literacy and mobile app user interface scientifically tested for acceptance by Medicaid patients. • Hyper-personalized digital diagnosis and triage capabilities comparable in accuracy to ED physicians in a high morbidity Medicaid population. • Easily integrated with EHR, telemedicine and post-acute care follow-up software. • Comprehensive population health management platform with customizable dashboards delivers value in sickness and in health. • Analytics capabilities for population health managers.
Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

The Loyal Platform eliminates point solution overload and siloed data. Loyal provides a true end-to-end solution that connects all the touchpoints across the customer journey. 

Health Equity

After a pilot study involving ER patients, we adjusted some algorithms to include diagnoses of higher prevalence in minority populations to ensure fairness and avoid bias.

Data collection, use and privacy are transparently explained with opt-in options only for personalized data sharing.

Reading material was successfully tested for understandability in an inner city African American population.

Although our mobile app is very intuitive to use, we provide in-app user support and training through Zendesk during normal business hours.

Keywords

Images

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PreMedicus® ER Triage Menu.jpg

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Videos

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PreMedicus®️ ER Demo Video.mov

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Downloads

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PreMedicus® Non-Confidential Exec Summary Sept 2024.pdf

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Alternatives

Company Details

Founded in 2015

Founded in 2015

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