Automated deep learning.

Chatbots keep getting smarter

Our platform allows you to build generative model smart chatbots with deep learning capabilities that minimize the need for human management over time. Your smart bots learn from each interaction, recording the response and sentiment of the user.

Automatic Intent Identification

Automatically identify user intent from a natural language input through text or voice.

Automatic Response

Automatically respond to users based on user intent through a defined knowledge repository or dynamic API calls.

Pattern Recognition

Automatically identifies patterns of user intentions and provides granular insights to take specific actions.

Multi-lingual Integration

A.ware platform makes it possible to integrate with multi-lingual APIs.

Automatic Metadata Extraction

Automatically extracts metadata like customer IDs, phone numbers, addresses, transaction reference numbers etc. to make API calls or enhance the context.

Automatic Prioritization

Prioritizes certain customer interactions based on sentiment, emotions, product category, and custom metadata.

Automatic Ticketing & Routing

Automatically creates tickets, sub tickets and routes the interaction to appropriate teams in an enterprise.

Primitive communication interfaces force users to spend a lot of time in search of relevant information before buying and using a product or service. In addition, outdated support frameworks are incapable of delivering a consistent and frictionless experience across user touchpoints.

The times are changing and Senseforth.ai is leading this wave of transformation. At Senseforth.ai, we believe that Generative Conversational AI and chatbots are a catalyst for innovation and positive change. We embrace a future where every organization embraces this transformative technology to seamlessly drive meaningful conversations with their customers, employees and other stakeholders.

Senseforth’s proprietary Generative Conversational AI platform A.ware, powers all Generative Conversational AI chatbot solutions that we build. The zero-code platform with pre-built industry AI models and deep domain knowledge ensures our chatbots have industry-leading accuracy right out of the box, while reducing implementation time by up to 50%.

The experience for patients on the phone is far from optimal. Patients experience: 

1. Long hold times
2. 3-4 transfers to get to the correct destination
3. Broken extensions
4. Full or malfunctioning voice mailboxes
5. Lack of resolution of their needs.

On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

The Patient Assistant for Hospitals allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator. The Patient Assistant allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With the Patient Assistant: 

1. Call abandonment is markedly reduced
2. Hold times shrink considerably
3. Callers are transferred on average one time during a call rather than 3-4 times
4. First call resolution rises considerably
5. Daily call volume handled by humans operators is reduced 50%
6. Patients have a much more consistent brand experience
7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI. 

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.

The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

We are the front door to a health system. As a contact center automation provider we integrate with the EHR we do not compete with it.

1. We meet patients where they are, on the phone.
2. 100% healthcare focused
3. We answer over 1M calls a month for our current partners
4. Real ROI for our partners
5. Successful integrations with EPIC, Alscripts, Meditech
6. Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.