Customer Service

Delight patients with mobile online scheduling, insurance verification, and waitlist management. Our AI queuing algorithm reduces wait time while seamlessly blending online reservations with walk-ins. Front desk can message directly through our 2-way patient chat before/after/during the visit. After the visit, we help you collect feedback and amplify your positive reviews to enhance your online profile and find new patients.

Gozio Connect is a broad-based digital front door solution that enables seamless consumer interactions, provides an anywhere, anytime connection to patients, and improves overall patient experience and access to care. Gozio's proprietary wayfinding technology integrates with a healthcare system’s existing digital resources to create a hassle-free mobile experience that consumers have learned to expect.

With [CipherOutreach](https://info.cipherhealth.com/AVIA_CipherOutreach), health systems scale targeted and purposeful outreach across the continuum of care – encompassing preventive outreach, post-discharge and post-visit follow up, episodic outreach, and care recordings. Ranked as the KLAS Category Leader for Patient Outreach in 2018 and 2019, CipherOutreach's automated call and text programs ensure that all patients receive proactive outreach during critical care transitions. By helping healthcare providers deliver the right care, in the right place, by the right person, CipherOutreach empowers teams across the entirety of the care continuum to deliver a tailored and unified experience to their patients.

Using powerful AI-driven algorithms, Guide helps patients along every step of their online journey, from choosing a doctor, finding the nearest location, or even applying for a job. Finally, a web chat solution that actually provides one.

Mediktor enables health systems to direct consumers to the appropriate level of care on a safe, convenient and cost-effective way anytime and anywhere. As a result, health systems empower consumers by offering them on-demand, personalized healthcare guidance at the first onset of symptoms