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Best Digital Front Door (DFD) Products

Best Digital Front Door (DFD) Products

As health systems compete for the commercial consumer against new entrants and big tech that are increasingly entering the marketplace, there is a heightened need to deliver a convenient route for a person who is searching online for care to schedule and access same day care. Key use cases center around consumers searching for symptoms, searching for symptoms online, trying to make an appointment online, and wanting to access same day or virtual care. In order to address this collective set of...

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5+ years in business
5+ years in business

Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.  

Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation. 

ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration. 

Features include:

  • Virtual visits launched from the EHR
  • Voice-to-text clinical notes
  • Real-time alerts and notifications
  • Secure collaboration channels
  • ThinkAndor® AI Bot provides relevant content and clinical context to visits and care teams
  • Device-agnostic virtual rounding, nursing, sitting and remote consults to power the virtual hospital
  • Remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
  • Access to a virtual on-demand network
  • Multi-room/patient virtual sitting for a variety of risk types
  • Virtual nursing to address staffing shortages

In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html. 

Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction.  More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking  #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences. 

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Access & Scheduling
Intake & Virtual Waiting Room
Virtual Encounter
Diagnosis & Documentation
Billing, Orders, & Follow Up
Technical Support
Flexible Staffing
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Leading Health System
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5+ years in business

Modular, yet comprehensive, vCareCommand is the one enterprise cloud-based virtual care platform that can support all virtual care programs. vCareCommand offers zero code configurable web applications that are immediately familiar to users because they conform to your existing workflows; a robust suite of embedded common core collaboration, documentation, management and business intelligence tools; all fully integrated with your EHR and other systems of your choosing.

Built on 30+ years of experience in telehealth by the pioneers in the industry, vCareCommand delivers unparalleled high quality care to patients regardless of where they are. Our platform powers consistent workflows for in-person and remote encounters, ubiquitous access to patient data and imaging, patient engagement across all service lines and full access to business intelligence that supports complex system management.

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Intake & Virtual Waiting Room
Virtual Encounter
Diagnosis & Documentation
Technical Support
Analytics
Access & Scheduling
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key clients
Leading Health System
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5+ years in business
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5+ years in business
5+ years in business

Ease the burden on care teams with an AI-powered solution that provides virtual monitoring around the clock, in every room. The care.ai Platform continuously monitors for potential risks and notifies care teams before problems arise.


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Leading Health System
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When every second counts, trust Conduit’s Patient Transfer services to offer a single access point to manage patient flow across networks of care.

Working with acute care facilities, health systems, freestanding emergency departments (FSED), and provider practices, our team of dedicated clinical professionals streamline patient acceptance into hospital care settings to ensure that patients are transferred to the right level of care when they need it most.

When partnering with an outsourced solution for transfer center services, health systems can improve patient acquisition and retention, which leads to revenue growth.

We can help with patient care logistics such as:

- Inbound and outbound transfers – medical and behavioral health

- Direct admissions

- Physician to physician consultations

- EMS coordination

- Coordination of handoff

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Leading Health System
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Leading Health System
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Leading Health System
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Leading Health System
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5+ years in business
5+ years in business

Caregility Cloud™ connects patients and care teams everywhere on a secure, versatile virtual care platform that brings remote care support and AI capabilities to the patient's bedside, from the hospital to the patient's home. Reduce operational costs while keeping clinical teams and patients more connected and engaged. Intelligent telehealth edge devices integrate with clinically designed care applications to offer one-on-one and one-to-many remote patient engagement and care team support. Seamlessly integrate with leading EHRs, Clinical Decision Support (CDS) tools, connected digital health devices, interpreter services, and interactive patient consoles to modernize care models. Native and integrated AI tools enhance the art of what's possible in remote clinical workflows. 

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Virtual Encounter
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Leading Health System
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5+ years in business
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5+ years in business
5+ years in business

Fabric's Intake & Care Guides improves the experiences of both patients and providers by eliminating duplicate tasks, reducing nurse documentation time, and actively engaging and informing patients throughout their visits. Fabric offers Care Guides for patients to reduce no-shows, cancellations, and to fill unused visit blocks, and improves clinical efficiency. 

Patient Guides:

  • Streamlines the experiences of patients and providers through real-time updates and reduced documentation time
  • Guides and informs patients throughout their visit
  • Reduces nurse documentation time
  • Collects patient data while patients wait
  • Connects patients with Primary Care Providers (PCPs) prior to discharge
  • Expedites the ER and urgent visit process
  • Provides patients with visibility into visit progress
  • Enables convenient scheduling for follow-up appointments

Perioperative Guides

  • Enhances the surgery experience by delivering timely information and outlining next steps to patients
  • Offers a comprehensive overview of the surgery journey
  • Provides next steps, including patient education, preoperative triage, checklists, etc.
  • Answers frequently asked questions 
  • Sends automated time-release reminders to help patients stay on track
  • Shares surgery-related information with family and friends
  • Automates pre-surgery triage to assess surgical risk, improving preoperative preparation and enhancing patient safety
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Leading Health System
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Leading Health System
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Leading Health System
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Solv’s Video Telemed requires no downloads, installs or hardware. Patients can choose to join a virtual visit through a link sent via text message and email, and providers can host visits straight from their laptop or iPad. Easily shift patients from virtual to in-clinic as needed, and vice versa.
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Leading Health System
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Leading Health System
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5+ years in business
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Quick'rCare's platform uses a two-pronged approach to gaining the attention of the local population for its population to access Urgent Care, ER, or Telehealth services. By using data crawls and auto-process marketing techniques, the platform attracts patients for 80% less than the billboard model and integrate the registration process from home into the hospital tracker system and EHR.

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product capabilities
Provider directory and search
Transparent information
Online scheduling
Virtual triage
Low-acuity care navigation
Virtual visits
Unguided interactions
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Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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5+ years in business
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5+ years in business
5+ years in business

GlobalMed is a prominent provider of telehealth solutions, known for its comprehensive and integrated platform that enhances patient care and resource management. GlobalMed’s technology is utilized globally, supporting a wide range of telehealth applications and enabling millions of virtual consultations. Our secure, integrated software and hardware solutions are aimed at supporting advanced clinical decision-making and improving patient outcomes.

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product capabilities
Provider directory and search
Transparent information
Online scheduling
Low-acuity care navigation
Virtual visits
Intake & Virtual Waiting Room
Virtual Encounter
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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
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5+ years in business
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5+ years in business
5+ years in business

 Iris Telehealth is dedicated to improving patient outcomes with exceptional behavioral health care while decreasing the burden on your care team. 

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product capabilities
Telemental Services
On-demand Behavioral Health Support
ED-based Mental Health Interventions
Behavioral Health Integration
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key clients
Leading Health System
Health system
Leading Health System
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Leading Health System
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Leading Health System
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Buyer's Guide


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A Buyer's Guide to

Digital Front Door

What is the digital front door?
Digital front door describes a set of interactive and transaction-ready capabilities to enable digital interactions between patients and health systems throughout the care journey, from pre-service to follow-up and payment. When leveraged appropriately, a digital front door strategy can improve patient experiences, drive access, and reduce (or eliminate) reliance on paper-based workflows and manual processes.

Capability framework

Search through schedule
Provider directory and search View a consolidated list of providers, search and match with providers based on preferred criteria
Transparent information View prices, wait times, ratings, and reviews for providers and facilities
Online scheduling Directly book an appointment online without logging into a portal
Triage, navigate, and treat
Virtual triage Enter symptoms online, receive a preliminary diagnosis, and be routed to a care site
Low-acuity care navigation Receive education and instructions for low-acuity in-person or virtual care options
Virtual visits Connect with providers for synchronous or asynchronous visits
Consumer interactions
Unguided interactions View a consolidated list of providers, search and match with providers based on preferred criteria
Guided interactions View prices, wait times, ratings, and reviews for providers and facilities

The case for the digital front door

The majority of American adults-an astonishing 81.5 percent-turn to the internet for health-related information.1 But the large majority of patients don’t visit a health system website before making a healthcare decision, and often have difficulty finding and accessing appropriate convenient care options. Meanwhile, ambulatory capacity often goes unfilled, and health systems risk losing commercially insured patients and revenue to alternative online channels and disruptors.
Alignment with effective digital strategy
Health systems must go beyond doing digital-that is, offering a handful of basic digital options-and be digital in order to remain competitive against convenient direct-to-consumer services. Successful long-term digital strategy requires digital front door capabilities that meet patients where they are when they begin searching for care and guide them through the entire care journey.
Better outcomes and improved patient satisfaction
A consumer-centric healthcare experience-which necessarily includes an effective digital front door strategy-bolsters trust in health systems, drives accessibility, and decreases the likelihood that patients will defer care.2 Patients who defer care are more likely to report to emergency rooms and urgent care clinics, and more than a third of patients who defer care make five or more urgent care or ED visits per year.
Direct return on investment
Consumers increasingly value convenience and cost transparency when researching care options, and are more likely to select providers with greater appointment availability and online scheduling.3 Flexible self-service options, like insurance verification and appointment check-in, continue to drive patient satisfaction throughout the care journey and motivate patients to return.

What leading digital front door solutions offer

Search through schedule
Provider directory and search Synchronizes with multiple data sources to provide up-to-date provider listings without duplication across sources. Search function should automatically complete terms and returns for mistyped words.
Transparent information Provider reviews from multiple sources with reviews management capabilities, customizable star rating calculations, and analytics to glean insights about potential patient experience improvements.
Online scheduling Multi-lingual and consumer-friendly, with scheduling enabled directly from provider pages and new patient scheduling options that do not require logging into a portal. EHR-agnostic to create a consistent consumer experience, and call center-enabled.
Triage, navigate, and treat
Virtual triage Enter symptoms online, receive a preliminary diagnosis, and be routed to a care site
Low-acuity care navigation Receive education and instructions for low-acuity in-person or virtual care options
Virtual visits Connect with providers for synchronous or asynchronous visits
Consumer interactions
Unguided interactions Engage in self-directed interactions via portal-based or enterprise mobile apps
Guided interactions Engage in guided navigation through a series of bi-directional automated or live interactions via text or chat

Google is the first stop for the majority of adults when they have questions about their health or need to find care. Health systems have an opportunity to show up at that exact moment and engage consumers with a powerful digital experience and convenient care options on demand.
Marisa Furney
—Marisa Furney
Healthcare Consumerism Expert for AVIA

Starting the digital front door journey

An effective digital front door strategy amounts to more than just a set of digital applications–it’s a way to engage with patients from their very first search engine query and provide convenient, cost-effective, personalized care. Success depends on health systems articulating clear priorities for these crucial first steps and an enterprise-level commitment to meaningful digital transformation.
  1. Pulse check. Consult with key stakeholders across the health system to understand the existing state of digital front door capabilities, solicit feedback about priority areas, and ensure that senior leadership, clinician, and staff are aligned.
  2. High-level tech inventory and capability assessment. Upgrade or consolidate technical infrastructure and hardware as needed.
  3. Opportunity analysis and third party recommendations. Identify highest priority opportunities and potential use cases, and seek unbiased third-party information about available solutions and tailored recommendations for your organization.
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